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Updated: Oct 9, 2020

To ensure restaurant professionals have clear career-pathing goals, the National Restaurant Association today launched ServSuccess™. The comprehensive career-development offering features three levels of professional certification, online training, and assessments. In the next decade the restaurant industry is expected to add 1.6 million employment opportunities. ServSuccess helps these employees visualize a career roadmap and sets industry-wide standards for advancement. 


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Skift released The Megatrends Defining Travel in 2019 earlier in January. Through surveys, interviews, and focus group research with travelers throughout the year, Skift reveals 12 megatrends in travel and tourism.

Brands give travelers more control over their experience

The advancement of technology enables travelers to take more controls on their trips than before. It is now very common for travelers to plan their own trips through price alerts and location-based apps.

The word "co-creation" has also become another emerging buzzword for experiential products. The challenge for tourism companies is to find effective ways to engage travelers before, during, and even after they consume the experiential products.


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West Federation CHRIE (WF CHRIE) is the western region chapter of the International Council on Hotel, Restaurant, and Institutional Education.

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