MORE INFORMATION

Keynote Speakers

Javier Cano - The Ritz-Carlton, Los Angeles | JW Marriott Los Angeles L.A. LIVE

Born in Los Angeles, Cano brings more than 38 years of hospitality experience to his role, with 36 of those years spent in The Ritz-Carlton and Marriott International family.  As vice president and market general manager, Cano has been instrumental in advocating the ongoing renaissance of downtown Los Angeles and Marriott’s position within this burgeoning market. He currently oversees all aspects of hotel operations for the L.A. LIVE properties, including ... click here to read more

Michele Gendreau - Walt Disney Parks and Resorts

Michele is responsible for Strategy, Growth and Revenue Initiatives for the Food & Beverage Operations as well as integrating and maintaining the Standards, Training & Development, and Technology in support of the operations teams. With more than 38 years of experience in the Food & Beverage industry, Michele began her Disney career in 2006 as the director of Concept and Product Development for Walt Disney Park & Resorts ... click here to read more

 

RSVP for the night out

There will be a fee separate from the registration fee that includes transportation for a fun night out organized by the host committee. This includes shuttles to and from Downtown Disney in Anaheim on Friday evening and dinner. Join us!

Schedule at a Glance

All attendees should plan to arrive in time for the conference welcome reception from 5:00 – 8:00 pm on Thursday, February 6, or at least in time for the opening session at 8:00 am on Friday, February 7. The conference will end at 3:00 pm on Saturday, February 8. Breakfast and lunch are included on Friday and Saturday. All sessions will be held at The Collins College of Hospitality Management.

Thursday, February 6, 2020

Welcome Reception - 5:00 p.m. - 8:00 p.m.

Friday, February 7, 2020

Registration - 7:00 a.m. - 4:00 p.m.

Breakfast - 7:00 a.m. - 8:00 a.m.

Opening/Welcome General Session - 8:00 a.m. - 8:30 a.m. 

Academic Session 1 - 8:45 a.m. - 9:45 a.m.

Academic Session 2 - 10:00 a.m. - 11:00 a.m.

Keynote Speaker Michele Gendreau - 11:15 a.m. - 12:15 p.m.

Lunch - 12:15 p.m - 1:15 p.m.

Academic Session 3 - 1:15 p.m. - 2:15 p.m.

Posters on the Patio - 2:15 p.m. - 3:00 p.m.

Academic Session 4 - 3:15 p.m. - 4:15 p.m.

Friday Night Out (Registration Required) - Bus leaves at 4:45 p.m.

Saturday, February 8, 2020

Breakfast - 7:00 a.m. - 8:00 a.m.

Academic Session 5 - 8:15 a.m. - 9:15 a.m.

Keynote Speaker Javier Cano - 9:30 a.m. - 10:30 a.m.

Academic Session 6 - 10:30 a.m. - 11:30 a.m.

Lunch and Awards Ceremony - 11:45 a.m. - 1:30 p.m.

Farewell Reception - 1:45 p.m. - 3:00 p.m.

** The closest airport is Ontario International Airport (ONT, 16 miles away). Other airports are Los Angeles International Airport (LAX, 43 miles away); John Wayne Airport (SNA, 31 miles away). The airports and hotels DO NOT have a shuttle service. Please plan accordingly.